At Living Well Clinic, we are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy outlines how we collect, use, store, and share your information in line with the New Zealand Privacy Act 2020.
1. What we collect
We may collect the following personal information when you contact or engage with our services:
- Relevant health and medical history
- Full name
- Phone number
- Email address
- Adress
2. How we collect it
Your information may be collected through the following methods:
- Email or telephone communication
- Online contact forms on our website
- In-person consultations and assessments
3. Why we collect your information
We collect your information to:
- Send health education or clinic updates (if subscribed)
- Book and manage appointments
- Provide personalised healthcare and treatment plans
- Communicate with you about your care
- Fulfil legal, billing, or reporting obligations (including ACC claims)
4. Third-party tools and services
In the future, we may use trusted third-party platforms to support our operations, including:
- Mailchimp (for email newsletters)
- Stripe (for online payments)
- Google Analytics (for website usage tracking)
These providers may collect limited personal information as needed to deliver their services securely. We will never sell your information to third parties.
5. How we store and protect your data
All personal information is stored on a secure, access-restricted local system.
We take reasonable steps to protect your data from unauthorised access, loss, or misuse. Where applicable, paper records are stored securely, and electronic records are regularly backed up and monitored.
6. When we share your information
We may share your information only when necessary, such as:
With ACC or relevant agencies for injury-related claims
With referring doctors, and any other health professionals involved with your care.
With laboratories for testing.
We do not share your information for marketing or commercial purposes without your express consent.
7. Accessing or correcting your data
You have the right to access the personal information we hold about you and to request corrections if any details are inaccurate.
To make a request, please contact:
Eugene Sims thelivingwellclinic@gmail.com
8. Updates to this policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. The most recent version will always be available on our website.